Common Questions

24 Hour Telephone Service (877-765-STAR)

How far in advance should I book my transportation?
Depending on the occasion, day of the week and the time of the
year. For instance, a stretch limousine on a Saturday afternoon in September commonly books a minimum of a year in advance.
Although exceptions are made, Airport transportation is commonly
reserved two (2) weeks in advance.

Can I book a reservation now?
Reservations can be made through the reservations page, or in
person at our main office. A new customer will be required to supply a major credit card or a cash deposit to secure a reservation.
Wedding and prom rentals should be made in person for the
purpose of deposits and signing of contracts.

Are deposits refundable?
In most cases, no. Deposits are taken to insure commitment of the
service and prevent fraudulent reservations. In many cases, when a reservation is canceled last minute, the deposit is non-refundable.
We have a 24-hour cancellation policy.

How much should I tip my chauffeur?
A customary 15-20% of the total bill is suggested for your chauffeur.
If you feel your driver has done an extraordinary job in making your occasion perfect, you may want to give more.

When should I have the chauffeur's tip included in the bill?
Certain events, such as a wedding, can be overwhelming and
mentally exhausting. In this situation, a pre-arranged gratuity would
be one less imposition on your festivities. Another example of the convenience of not having to deal with a cash tip could be
experienced at a busy airport.