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Company Policy

Terms & Conditions

The following policies apply to all Five Star Limousine & Transportation customers:

Waiting Time

Waiting time begins 15 minutes after the scheduled pick-up time on departures. After 15 minutes, waiting time is retroactive to the scheduled departure. Waiting time charges are assessed hourly.


All reservations must be cancelled within 24 hours of original booking.

Minimum Hours

There is 2 hour minimum for all sedan reservations, and a 5 hour minimum for all limousine reservations.

We Reserve The Right

Five Star Limousine reserves the right to cancel any service without refund if the chauffeur or the office feels the renting party or any one member of the renting party is endangering the rest of the said party and/ or if the renting party is in possession of any illegal substances. Absolutely no minors will be allowed to have possession of any kind of alcohol and/ or illegal substances. The service can be cancelled without refund. There are no exceptions.


Five Star Limousine will not be liable for circumstances beyond its control including weather, road conditions and breakdowns. Our company reserves the right to substitute a vehicle in the event of reasons beyond our control. If it is unable to perform under this agreement, its liability is limited to a full refund of money if paid by customer and shall not exceed the deposit paid. Please be aware if cancellation is made there will be no refund of deposit monies. Five Star Limousine assumes no responsibility for lost or damaged baggage, personal belongings, or any items left in the vehicle.


We accept cash major credit cards or checks “with proper ID,” cash and corporate accounts.

Additional Charges

There will be an additional charge for excessive soiling of any vehicle.